| Piagam Pelanggan Pensijilan Halal |
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| Jumaat, 15 Julai 2011 00:11 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
PIAGAM PELANGGAN PENSIJILAN HALAL MALAYSIA
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| BIL. | PERKARA | KATEGORI | TEMPOH MASA/KELULUSAN | TERMA DAN SYARAT |
|---|---|---|---|---|
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1 |
PERMOHONAN BAHARU (Pemohon kali pertama) |
Produk Premis Rumah Sembelih Logistik |
30 hari bekerja selepas bayaran yuran |
1) Hendaklah mengemukakan permohonan yang lengkap secara online di www.halal.gov.my 2) Pemohon hendaklah mengemukakan dokumen sokongan yang lengkap dalam tempoh lima hari bekerja selepas penghantaran borang 3) Yuran hendaklah dijelaskan dalam tempoh 14 hari bekerja 4) Tiada notis ketidakakuran (non-comformance) semasa audit lapangan dijalankan. |
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2 |
TAMBAH PRODUK/MENU (produk/menu baharu menggunakan bahan ramuan baharu |
Produk Premis |
30 hari bekerja selepas bayaran yuran |
-SDA- |
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3 |
PEMBAHARUAN (dengan perubahan nama produk/menu atau bahan ramuan atau pengeluar) |
Produk Premis Logistik |
30 hari bekerja selepas bayaran yuran |
-SDA- |
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4 |
KONTRAK PENGELUARAN (OEM) (bagi produk sedia ada yang telah disahkan halal) |
Produk |
Tujuh(7) hari bekerja selepas bayaran yuran |
1) Terbuka kepada pengilang yang mempunyai Sijil Pengesahan Halal Malaysia sahaja. 2) Pemohon hendaklah mengemukakan permohonan yang lengkap secara online di www.halal.gov.my 3) Pemohon hendaklah mengemukakan dokumen sokongan yang lengkap dalam tempoh lima hari bekerja selepas penghantaran borang 4) Yuran hendaklah dijelaskan dalam tempoh 14 hari bekerja |
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5 |
TAMBAH PRODUK/ MENU (menggunakan bahan ramuan sedia ada yang telah disahkan halal) |
Produk Premis |
Tujuh(7) hari bekerja selepas bayaran yuran |
1)Pemohon hendaklah mengemukakan permohonan yang lengkap secara online di www.halal.gov.my 2) Pemohon hendaklah mengemukakan dokumen sokongan yang lengkap dalam tempoh lima hari bekerja selepas penghantaran borang 3) Yuran hendaklah dijelaskan dalam tempoh 14 hari bekerja 4) Produk/Menu dihasilkan menggunakan ramuan sedia ada yang telah disahkan halal 5) Bagi premis, permohonan terbuka kepada premis yang mempunyai Dapur Utama dan Outlet makanan yang telah disahkan halal sahaja |
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6 |
PEMBAHARUAN (tanpa sebarang pindaan nama produk/menu atau bahan ramuan atau pembekal) |
Produk Premis Logistik |
Satu(1) hari bekerja selepas bayaran yuran |
1) Pemohon hendaklah mengemukakan permohonan yang lengkap secara online di www.halal.gov.my 2) Pemohon hendaklah mengemukakan dokumen sokongan yang lengkap dalam tempoh lima hari bekerja selepas penghantaran borang 3) Yuran hendaklah dijelaskan dalam tempoh 14 hari bekerja 4) Pemohon hendaklah melampirkan Surat Aku Janji sebagai bukti. 5) Bagi premis, permohonan terbuka kepada premis yang mempunyai Dapur Utama dan Outlet makanan yang telah disahkan halal sahaja 6) Pemohon hendaklah mempunyai rekod pensijilan halal yang baik |
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7 |
PINDAAN SIJIL |
Produk Premis RumahSembelih Logistik |
Satu(1) hari bekerja selepas bayaran yuran |
1)Pemohon hendaklah mengemukakan surat permohonan secara rasmi 2)Yuran hendaklah dijelaskan dalam tempoh 14 hari 3)Dokumen sokongan berikut hendaklah dikemukakan: a) Pindaan nama produk -Salinan asal Sijil Pengesahan Halal Malaysia b) Pertukaran nama syarikat tanpa melibatkan pertukaran alamat atau nama produk -Salinan asal Sijil Pengesahan Halal Malaysia -Salinan Sijil Pendaftaran Syarikat -Salinan lesen perniagaan dari Pihak Berkuasa Tempatan c) Sijil hilang/rosak -Salinan laporan polis -Salinan sijil asal (jika ada) |
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8 |
PENGELUARAN SIJIL PENGESAHAN HALAL MALAYSIA |
Produk Premis Rumah Sembelih Logistik |
Lima (5) hari bekerja selepas keputusan Mesyuarat Panel Pengesahan Halal Jakim |
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Tempoh pelaksanaan percubaan bagi Piagam Pelanggan baharu ini bermula pada 1 Jun hingga 31 Disember 2011. Semua pihak dipohon memberikan kerjasama sewajarnya kepada Bahagian Hab Halal JAKIM bagi mencapai sasaran yang telah ditetapkan. Terima kasih.
CLIENT CHARTER FOR MALAYSIAN HALAL CERTIFICATION
DEPARTMENT OF ISLAMIC DEVELOPMENT MALAYSIA
As a leading halal certifying body, we pledge to carry out our responsibilities by providing quality service in processing applications for Malaysian Halal Certification as follows:
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NO. |
ITEM |
CATEGORIES |
DURATION |
TERMS & CONDITION |
|---|---|---|---|---|
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1 |
NEW APPLICATION (First timer) |
Product Premise Slaughter house Logistic |
30 working days of payment of fees |
1)Applicants must submit the completed online application form at www. halal.gov.my 2)Applicants must submit all relevant supporting documents within five working days of the submission of the application form. 3)Payment of fees must be made within 14 working days of the issue of charge letter. 4)No non-conformance report issued during compliance audit
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2 |
ADD PRODUCT/ MENU (new product/menu using new ingredients) |
Product Premise |
30 working days of payment of fees |
-as above- |
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3 |
RENEWAL APPLICATION (with changes to product name/menu or ingredients or manufacturer) |
Product Premise Logistic |
30 working days of payment of fees |
-as above-
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4 |
CONTRACT MANUFACTURING APPLICATION (for existing halal-certified products) |
Product |
Seven (7) working days of payment of fees |
1)Only applicable for manufacturers with Malaysian Halal Certificate only 2)Applicants must submit the completed online application form at www. halal.gov.my 3)Applicants must submit all relevant supporting documents within five working days of the submission of the application form. 4)Payment of fees must be made within 14 working days of the issue of charge letter.
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5 |
ADD PRODUCT/MENU (using existing halal-certified ingredients) |
Product Premise |
Seven (7) working days of payment of fees |
1)Applicants must submit the completed online application form at www. halal.gov.my. 2)Applicants must submit all relevant supporting documents within five working days of the submission of the application form. 3)Payment of fees must be made within 14 working days of the issue of charge letter. 4)Only applicable for premises equipped with halal-certifed central kitchen and food outlets. 5)Applicants must have a good halal certification track record |
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6. |
RENEWAL APPLICATION (without changes to product name/ menu or ingredients or manufacturer) |
Product Premise Logistic |
1 working day of payment of fees |
1)Applicants must submit the completed online application form at www. halal.gov.my 2)Applicants must submit all relevant supporting documents within five working days of the submission of the application form. 3)Payment of fees must be made within 14 working days of the issue of charge letter. 4)Applicants must submit letter of undertaking as evidence. 5)Only applicable for premises equipped with halal-certifed central kitchen and food outlets. 6)Applicants must have a good halal certification track record |
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7 |
AMENDMENT OF MALAYSIAN HALAL CERTIFICATE |
Product Premise Slaughter house Logistic |
1 working day of payment of fees |
1)Applicants must submit an official letter to JAKIM 2)Paymentof fees must be made within 14 working days of the issue of charge letter. 3)Applicants must submit the following documents: a) Amendment of product name -an original copy of Malaysian Halal Certificate b) Change of company name without change of address or product name: -an original copy of Malaysian Halal Certificate -a copy of Company Registration -a copy of Business Licence from the local council c) Lost/Damage Certificate -a copy of police report -a copy of Malaysian Halal Certificate (if any) |
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8 |
ISSUANCE OF MALAYSIAN HALAL CERTIFICATE |
Product Premise Slaughter house Logistic |
Five (5) working days of approval from the Halal Certification Panel |
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The trial period of the new client charter began on 1st June until 31st Disember 2011. In ensuring the successful of this client charter, we look forward to your support and cooperation. Thank you.
